Return and Refund Policy
Our 30-Day Guarantee
At Zoralun, your satisfaction is our priority. Every order is backed by our 30-Day Satisfaction Guarantee. If you are not completely happy with your purchase for any reason, you may request a return or refund within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
The return request is submitted within 30 days of the delivery date
The item is in its original condition (unused, undamaged, and in original packaging where applicable)
You have proof of purchase (order number or confirmation email)
All items in our store are eligible for return. We do not exclude any product categories from our return policy.
How to Start a Return
To initiate a return, please email us at support@zoralun.com with the following information:
Your full name and order number
The item(s) you wish to return
The reason for your return
Photos of the item if it arrived damaged or defective
Our team will respond within 1–3 business days with return instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect due to an error on our part. We recommend using a trackable shipping method, as Zoralun is not responsible for items lost in return transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the credit to your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at support@zoralun.com with photos of the issue. We will cover all return shipping costs and offer you a full refund or a free replacement at no extra charge.
Wrong Item Received
If you received an item that is different from what you ordered, please contact us and we will resolve the issue promptly at no cost to you.
Non-Refundable Situations
Refunds will not be issued for:
Return requests submitted after 30 days of delivery
Items that have been used, altered, or damaged by the customer
Buyer's remorse after the 30-day window has passed
Contact Us
For any questions about returns or refunds, reach out to us at:
📧 support@zoralun.com