Shipping Policy

Overview

At Zoralun, we are committed to getting your sleep products to you as quickly and reliably as possible. Please review the following shipping information before placing your order.

Processing Time

All orders are processed within 1–3 business days of purchase (Monday through Friday, excluding public holidays). You will receive an email confirmation once your order has been placed and a separate shipping notification with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery time: 6–12 business days after your order has been shipped.

Please note that these are estimated delivery windows. Actual delivery times may vary depending on your location, carrier delays, customs processing, or other factors outside of our control. Orders to remote areas may take slightly longer.

Shipping Rates
Free Shipping on all orders $100 and over
Standard Shipping fee applies to orders under $100 (calculated at checkout)
Where We Ship

We currently ship to addresses within the United States. International shipping is not available at this time. Please ensure your shipping address is accurate and complete at checkout. Zoralun is not responsible for delays or non-delivery resulting from incorrect address information.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress through our carrier's tracking portal. Please allow up to 48 hours for tracking information to update after your shipping confirmation email is sent.

Customs & Duties

Zoralun ships from international warehouses. In rare cases, orders may be subject to customs inspection, which can cause minor delays. Any applicable customs duties or import taxes are the responsibility of the customer.

Lost or Missing Packages

If your tracking information shows "delivered" but you have not received your package, please first check with neighbors or building staff and verify the delivery address on your order. If the issue persists, contact us at support@zoralun.com within 7 days of the marked delivery date and we will work with you to resolve the issue.

Contact Us

For shipping questions, please reach out to us at:
📧 support@zoralun.com